Shoppers Drug Mart Return Policy
Shoppers Drug Mart Inc. • Canada
Canada's largest pharmacy chain with a 30-day return policy on most items
Return Window
30 days
Country
Canada
Region
Canada
Return Policy Details
Return Window
30 days from purchase for most items with receipt. PC Optimum members can have receipts tracked. Prescription items have different rules.
Returnable Items
Cosmetics, toiletries, household items, and most products can be returned. Unopened items preferred but opened beauty products often accepted.
Non-Returnable
Prescription medications, gift cards, lottery tickets, and perishables cannot be returned. Baby formula has safety restrictions.
Return Process
Return to any Shoppers Drug Mart store with receipt. PC Optimum card helps track purchases. Refund to original payment method.
Available Shipping Companies
Shoppers Drug Mart partners with the following shipping carriers for deliveries and returns:
Canada Post
Region: Canada
Tracking: Available
Purolator
Region: Canada
Tracking: Available
Key Points to Remember
- 30-day return policy
- PC Optimum tracks purchases
- Beauty items returnable if opened
- In-store returns only
- Prescriptions non-returnable