Shopee Return Policy
Shopee Pte. Ltd. (Sea Limited) • Singapore
Leading Southeast Asian and Taiwan e-commerce platform with buyer guarantee
Return Window
7-15 days
Country
Singapore
Region
Asia
Return Policy Details
Shopee Guarantee
15 days for Shopee Mall, 7 days for other sellers. Guarantee period covers non-delivery and items not as described.
Valid Return Reasons
Wrong item, damaged item, item not as described, missing items. Some sellers accept change of mind. Check listing.
Evidence Required
Photos and videos required for damage/discrepancy claims. Keep original packaging until satisfied. Check within 24 hours of delivery.
How to Return
Request return in Shopee app. Wait for seller approval. Ship via Shopee-supported courier. Refund after item received.
Available Shipping Companies
Shopee partners with the following shipping carriers for deliveries and returns:
Shopee Express
Region: Southeast Asia
Tracking: Available
J&T Express
Region: Southeast Asia
Tracking: Available
Local Carriers
Region: Southeast Asia
Tracking: Available
Key Points to Remember
- 7-15 day return window
- Shopee Guarantee protection
- Photo evidence required
- In-app return process
- Refund to Shopee wallet or payment method