Zalando
Zalando SE • Germany
Zalando offers a generous 100-day return window for most items
Return Window
100 days
Region
Europe
Return Window
Most items purchased at Zalando can be returned within 100 days of purchase. This applies to both online and in-store purchases.
Returnable Items
Clothing, shoes, accessories, and most other merchandise are returnable. Items must have tags attached and be unworn.
Exceptions
Final sale items, clearance items, and certain products cannot be returned. Check the product label for return eligibility.
Return Process
Return items using the prepaid shipping label or to a Zalando store. Refunds are processed to the original payment method.
Key Points to Remember
- 100-day return window (one of the longest)
- Tags must be attached
- Online and in-store returns
- Free returns for online orders
- Zalando Plus member benefits