Otto Germany
Otto GmbH & Co. KG • Germany
Otto Germany offers a 30-day return window for most items
Return Window
30 days
Region
Europe
Return Window
Most items purchased at Otto can be returned within 30 days of purchase. This applies to both in-store and online purchases.
Returnable Items
Clothing, home goods, electronics, and most other merchandise are returnable. Items must be in original condition.
Exceptions
Final sale items and certain products cannot be returned. Check the product label for return eligibility.
Return Process
Return items to any Otto store or use the prepaid shipping label. Refunds are processed to the original payment method.
Key Points to Remember
- 30-day return window
- In-store and online returns
- Free returns for online orders
- Original packaging required
- Otto Card holder benefits