OTTO Return Policy
Otto GmbH & Co KG • Germany
Germany's largest online fashion and lifestyle retailer
Return Window
30 days
Country
Germany
Region
Europe
Return Policy Details
Return Window
30 days from delivery for all items. Starts when you receive the package. Extended during holiday season.
Returnable Items
Fashion, furniture, electronics, and all product categories. Items must be unused with original packaging for full refund.
Exceptions
Customized items, opened DVDs/software, and hygiene items without seal cannot be returned. Large furniture may have fees.
Free Returns
Free returns via Hermes. Use return label in package. Drop at Hermes ParcelShop or schedule pickup.
Available Shipping Companies
OTTO partners with the following shipping carriers for deliveries and returns:
Hermes
Region: Germany
Tracking: Available
DHL
Region: Germany
Tracking: Available
Key Points to Remember
- 30-day return window
- Free returns via Hermes
- Large item pickup available
- Original packaging preferred
- Extended holiday returns