MUJI Return Policy
Ryohin Keikaku Co., Ltd. • Japan
Japanese minimalist lifestyle brand with a 30-day return policy
Return Window
30 days
Country
Japan
Region
Japan
Return Policy Details
Return Window
30 days from purchase. Online orders have 30 days from delivery. MUJI passport members can track purchases digitally.
Eligible Items
Most products including clothing, homeware, and stationery can be returned. Items must be unused with tags and packaging intact.
Exceptions
Food items, cosmetics if opened, custom furniture orders, and sale items marked final cannot be returned. Bedding has hygiene restrictions.
Return Process
Return to any MUJI store with receipt. Online orders can be returned in-store or shipped back. Refund to original payment method.
Available Shipping Companies
MUJI partners with the following shipping carriers for deliveries and returns:
Yamato Transport
Region: Japan
Tracking: Available
UPS
Region: International
Tracking: Available
Local Carriers
Region: Various
Tracking: Available
Key Points to Remember
- 30-day return window
- Receipt required
- MUJI passport tracks purchases
- Food and opened cosmetics excluded
- Free in-store returns