Macy's Return Policy
Macy's, Inc. • United States
Macy's offers a 30-day return policy with some exceptions for specific product categories
Return Window
30 days
Country
United States
Region
US
Return Policy Details
Standard Returns
Most items can be returned within 30 days with receipt. Apple products and tech accessories have a 14-day window. Furniture has special return procedures.
Eligible Items
Clothing, accessories, home goods, beauty products (even if opened), and most merchandise are returnable. Items must be in saleable condition.
Final Sale Items
Last Act items, Bridal and special occasion dresses, swimwear/intimate apparel without tags, and personalized items cannot be returned.
Return Options
Return in any Macy's store for immediate refund or ship back with prepaid label (fee may apply). Star Rewards members get free return shipping.
Available Shipping Companies
Macy's partners with the following shipping carriers for deliveries and returns:
UPS
Region: US
Tracking: Available
USPS
Region: US
Tracking: Available
FedEx
Region: US
Tracking: Available
Key Points to Remember
- 30-day standard return window
- 14 days for Apple products
- Free in-store returns
- Star Rewards get free shipping returns
- Last Act items are final sale