Hudson's Bay Return Policy
Hudson's Bay Company • Canada
Hudson's Bay is Canada's historic department store with a 30-day return policy
Return Window
30 days
Country
Canada
Region
Canada
Return Policy Details
Return Window
30 days from purchase date with receipt. Online orders have 30 days from delivery. Extended holiday returns from November through January.
Eligible Items
Fashion, beauty, home goods, and most merchandise returnable. Items must be unworn, unwashed with tags attached. Beauty items can be opened.
Final Sale Items
Items marked Final Sale, swimwear, intimate apparel, and pierced jewelry cannot be returned. Custom and personalized items non-returnable.
How to Return
Return to any Hudson's Bay store or by mail. Hudson's Bay credit card purchases can be looked up without receipt. Refund to original payment.
Available Shipping Companies
Hudson's Bay partners with the following shipping carriers for deliveries and returns:
Canada Post
Region: Canada
Tracking: Available
Purolator
Region: Canada
Tracking: Available
UPS
Region: Canada
Tracking: Available
Key Points to Remember
- 30-day return window
- Extended holiday returns
- Free in-store returns
- Beauty items returnable if opened
- HBC card lookup available