H&M Return Policy
H&M Hennes & Mauritz AB • Sweden
Swedish fashion retailer with a 30-day return policy worldwide
Return Window
30 days
Country
Sweden
Region
Sweden
Return Policy Details
Return Window
30 days from purchase for full refund. H&M Members get 60 days. Online orders have 30 days from delivery date.
Returnable Items
Clothing, accessories, and home items can be returned. Items must be unworn, unwashed with tags attached. Beauty products if sealed.
Non-Returnable Items
Underwear, swimwear bottoms, pierced jewelry, and face masks cannot be returned for hygiene. Customized items are final sale.
Return Process
Return to any H&M store or by mail. First online return is free, subsequent returns may have fee. H&M Home items may have different rules.
Available Shipping Companies
H&M partners with the following shipping carriers for deliveries and returns:
PostNord
Region: Nordics
Tracking: Available
DHL
Region: Europe
Tracking: Available
Local Carriers
Region: Various
Tracking: Available
Key Points to Remember
- 30 days standard, 60 for members
- Tags must be attached
- First return free by mail
- Hygiene items excluded
- In-store returns always free