Etsy Return Policy
Etsy, Inc. • United States
Etsy marketplace where individual sellers set their own return policies for handmade and vintage items
Return Window
Seller-dependent
Country
United States
Region
US
Return Policy Details
Seller-Set Policies
Each Etsy shop sets their own return and exchange policy. Policies must be clearly stated in the shop's policies section. Many sellers accept returns within 14-30 days.
What's Protected
Etsy Purchase Protection covers items that don't arrive, arrive damaged, or aren't as described. Custom and personalized items may have limited return options.
Custom Items
Personalized and custom-made items are often non-returnable unless damaged or not as described. Always check seller's policy before ordering custom items.
Return Process
Contact seller through Etsy messages to initiate return. If no response within 48 hours, open a case with Etsy. Provide photos of any issues.
Available Shipping Companies
Etsy partners with the following shipping carriers for deliveries and returns:
USPS
Region: US
Tracking: Available
UPS
Region: US
Tracking: Available
FedEx
Region: US
Tracking: Available
Royal Mail
Region: UK
Tracking: Available
Key Points to Remember
- Return policies set by individual sellers
- Purchase Protection for non-delivery/damage
- Custom items often non-returnable
- Contact seller first for returns
- Open case with Etsy if seller unresponsive