ASOS Return Policy
ASOS Plc • United Kingdom
UK-based global online fashion retailer with 28-day returns
Return Window
28 days
Country
United Kingdom
Region
Europe
Return Policy Details
Return Window
28 days from delivery to return. ASOS Premier members may get extended windows. Holiday extensions apply seasonally.
Return Policy
Items must be unworn with tags attached. Try on inside on clean floor. Multiple items can be returned in one package.
Non-Returnable Items
Underwear, swimwear (if hygiene seal broken), pierced jewelry, and face masks cannot be returned. Sale items may have restrictions.
Return Options
Free returns via designated carriers. Drop at local shops, lockers, or schedule pickup. Track refund in My Account.
Available Shipping Companies
ASOS partners with the following shipping carriers for deliveries and returns:
Royal Mail
Region: UK
Tracking: Available
DPD
Region: Europe
Tracking: Available
Evri
Region: UK
Tracking: Available
USPS
Region: US
Tracking: Available
Key Points to Remember
- 28-day return window
- Free returns in most countries
- Tags must stay attached
- Multiple drop-off options
- Premier delivery benefits