Amazon Japan Return Policy
Amazon Japan G.K. • Japan
Amazon Japan offers a 30-day return window with convenient return options across Japan
Return Window
30 days
Country
Japan
Region
Japan
Return Policy Details
Return Window
30 days from delivery for most items. Fashion items have free try-on returns. Some categories like food have shorter or no return windows.
Eligible Items
Electronics, books, fashion, and most products can be returned. Items must be in original condition. Amazon-fulfilled items have easier returns.
Non-Returnable Items
Customized items, digital downloads, perishables, and items with broken seals (DVDs, software) cannot be returned.
Return Process
Start return online. Drop off at convenience stores (Lawson, FamilyMart) or schedule pickup. Refund after Amazon inspection.
Available Shipping Companies
Amazon Japan partners with the following shipping carriers for deliveries and returns:
Amazon Delivery
Region: Japan
Tracking: Available
Yamato Transport
Region: Japan
Tracking: Available
Japan Post
Region: Japan
Tracking: Available
Sagawa Express
Region: Japan
Tracking: Available
Key Points to Remember
- 30-day return window
- Convenience store drop-off
- Fashion try-on returns free
- Prime members get benefits
- Marketplace returns vary